THE FOLLOWING SERVICES ARE INCLUDED IN THE STAY RATE
•• Admission to the swimming pools, when open.
•• Deck chairs and beach umbrellas, both at the pools and on the beach (only during high season) can be used free of charge, but are subject to availability.
•• Children’s play areas, volley ball and basketball courts, beachvolley and table tennis are free of charge.
•• Entertainment from 01.04. with longer daytime and evening activities in the period between 26.05. and 02.09.
•• Shuttle bus service from the holiday park to Lazise, from 01.04 to 06.10.

PLEASE NOTE THAT:
All Guests will receive written confirmation of their reservation which needs to be exhibited on arrival at the holiday park.
•• The daily rate is the price of living accommodation (bungalow, maxicaravan or camping area) – including parking spot for 1 car – added to the quote per person staying at the campsite.
•• Free covered car park in bungalows Borgo dei Colli and Virgilio, maxicaravan Lake, Romeo, Giulietta, Prestige and for glamping accommodations Lux and Sky.
•• The management will take into consideration the guest’s preference for a certain type of bungalow, maxicaravan or area but cannot guarantee it.
•• The management reserves the right to modify the guest’s requests depending on availability, without prior notice.
•• Camping pitches and bathroom units are opened gradually based on occupancy rates and in the order established by Management.
Bar, restaurant, pizzeria, market and bazaar are available for our guests for the entire period we are open.

POOLS OPENING CALENDAR
The pools Rio, Playa, Reef, Bahia, Laguna, Palm Beach and Baby Island pools will all be open during the high season (July and August).
2 pools are always open during the low season.

PAYMENTS:

An amount equal to 20% of the total budgeted amount is required within 2 weeks from the booking confirmation. If said amount is not paid within the stated time, bookings will be automatically cancelled without further notice.

Balance payment for the holiday must be made at least 4 weeks before arrival day. Your advanced payment will be subtracted from the total cost of the holiday, which will include all extra-services not included in the quotation.

Your booked stay has to be paid entirely, regardless of late arrival or early departure.

In the case of reservations with imminent arrival, the Management reserves the right to ask for payment up to the full amount of the stay, which must be paid before arrival by credit card.

 

CANCELLATION

Management will always retain the amount of 20% paid at the time of booking as a penalty.

For cancellations up to 15 days before the start of your stay, 60% of the remaining paid amount will be refunded.

For cancellations up to 14 days before the start of your stay, no refund is planned.

ARRIVAL AND DEPARTURE TIME

Check-in is possible from 12.00 a.m.

The accommodation must be left before 10 a.m. Guests staying at the
holiday park after 12 p.m. will be charged the full daily rate per person and
per cars.

 

STANDARD PITCHES 

 

For standard pitches, reservations are accepted with a free arrival day for a minimum of 5 nights depending on the season.

 

No payment is required when booking a standard pitch with arrival from 30.03. to 25.05. and from 09.09. to 08.10. The balance for your stay must be paid on site before your departure, in cash or by credit card. For bookings with arrival from 26.05 till 08.09., an amount equal to 20% of the total budgeted amount is required within 2 weeks from the booking confirmation

 

 If this amount is not paid within the stated time, the booking will be automatically cancelled without further notice. Payment should be made by bank transfer to: GESTIONI BENACENSI SPA (further details will be provided with the booking confirmation). All bank fees are entirely paid by the guest. The balance for your stay must be paid on site  before your departure by credit card or in cash.

 

For Standard Pitches, guests must arrive by 5 pm on the scheduled day of arrival. In case of late arrival, please contact our booking office. Otherwise management will exercise its right to cancel the booking. 

 

In the case of reservations with imminent arrival, the Management reserves the right to ask for payment up to the full amount of the stay, which must be paid before arrival by credit card.

 

CANCELLATION 

 

In case of cancellation of a booking with arrival between 26.05 and 08.09, our Management will always retain the sum equal to 20% paid at the time of booking as a penalty.

 

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CLASSIC E PLUS PITCHES

 

For Classic and Plus Pitches bookings can be made with free arrival day for minimum 7 nights during the whole season. No payment is required when booking with arrival from 30.03 to 25.05. and from 09.09. till 08.10.

 

 The balance for your stay must be paid on site before your departure, in cash (max Euro 1999,00) or by credit card.

 

For bookings with arrival from 26.05 till 08.09, an amount equal to 20% of the total budgeted amount is required within 2 weeks from the booking confirmation. If this amount is not paid within the stated time, the booking will be automatically cancelled without further notice. The balance payment must be made within 4 weeks before the arrival day. If said amount is not paid within the stated time, the booking will be automatically cancelled without further notice. Payment should be made by bank payment to: GESTIONI BENACENSI SPA (further details will be provided with the booking confirmation). All bank fees are entirely paid by the guest. 

 

In the case of reservations with imminent arrival, the Management reserves the right to ask for payment up to the full amount of the stay, which must be paid before arrival by credit card.

 

CANCELLATION

 

In case of cancellation of a booking with arrival between 26.05 and 08.09, our Management will always retain the sum equal to 20% paid at the time of booking as a penalty. For cancellations up to 15 days before the start of your stay, the remaining full balance paid will be refunded. For cancellations up to 14 days before the start of your stay, no refund is planned.

 

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DELUXE PITCHES

 

For Deluxe pitches, reservations are accepted for 7 nights or multiples of 7 with a fixed day of arrival: in area D with arrival on Saturday, in area A with arrival on Sunday.

 

 An amount equal to 20% of the total budgeted amount is required within 2 weeks of receiving the booking confirmation. If this amount is not paid within the stated time, the booking will be automatically cancelled without further notice. The balance payment must be made within 4 weeks before the arrival date. If this amount is not paid within the stated time, the booking will be automatically cancelled without further notice. 

 

Payment should be made by bank payment to: GESTIONI BENACENSI SPA (further details will be provided with the booking confirmation). All bank fees are entirely paid by the guest.

 

In the case of reservations with imminent arrival, the Management reserves the right to ask for payment up to the full amount of the stay, which must be paid before arrival by credit card.

 

CANCELLATION

 

In case of cancellation of a booking with arrival between 26.05 and 08.09, the Management will always retain the sum equal to 20% paid at the time of booking as a penalty. For cancellations up to 15 days before the start of your stay, the remaining full balance paid will be refunded. For cancellations up to 14 days before the start of your stay, no refund is planned.

 

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LEADING E ROYAL PITCHES 

 

For Leading Pitches (Zone A) and Royal Pitches (Zone C) bookings can be made with fixed arrival day on Sunday, for 7 nights or multiples thereof for the whole season.

 

 An amount equal to 20% of the total budgeted amount  is required within 2 weeks of receiving the booking confirmation. If this amount is not paid within the stated time, bookings will be automatically cancelled without further notice. The balance payment must be made within 4 weeks before the arrival date. If this amount is not paid within the stated time, the booking will be automatically cancelled without further notice. 

 

Payment should be made by bank payment to: GESTIONI BENACENSI SPA (further details will be provided with the booking confirmation). All bank fees are entirely paid by the guest. 

 

 In the case of reservations with imminent arrival, the Management reserves the right to ask for payment up to the full amount of the stay, which must be paid before arrival by credit card.

 

 

 

CANCELLATION 

 

Management will always retain the amount of 20% paid at the time of booking as a penalty. For cancellations up to 15 days before the start of your stay, 60% of the remaining paid amount will be refunded. For cancellations up to 14 days before the start of your stay, no refund is planned.

 

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DEPARTURE TIME VALID FOR ALL TYPES OF PITCHES

 

Departure from the holiday park must take place before 12.00. Staying after this time, upon request for availability at the reception, will result in the charge of an additional overnight stay (pitch + people) regardless of the time of arrival.